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Frequently Asked Questions
PRE-SALES QUESTIONS:
Q. Will you place ads on my site?
A. We will not place ads on your site.
Q. Will you place site credits on my site?
A. If we design your website, we believe that it is our right to credit our work. "Web design by digiBee.net" including the designer's name and a hyperlink will probably appear in the footer next to your copyright notice. You may negotiate with us to waive our right and remove this text for a fee.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes we do.
Q. What forms of payment do you accept?
A. We accept PayPal and all major credit cards through PayPal. You may have the option to pay with a cheque for some services including web design services and when purchasing multiple year SSL certificates. Please check the current order forms.
Q. Are your servers Unix or Server 2003?
A. Our standard hosting accounts are Linux based. Check with support for current versions or with sales if you are interested in FreeBSD or Windows based account.
Q. Do you allow adult sites?
A. No. We are a small home-based operation. Our children look at our monitors as we work. We do not allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. No, we are still too small to have to collect GST, but when we start collecting it, you will notice.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. Have a look at a cPanel screenshot. You can login to your cPanel at yourdomain.com/cpanel Login with your username and password.
Q. Can I pay monthly?
A. To save time, money and paperwork, we offer quarterly, biannual and annual billing cycles, you can pay every three months, every six months or once a year depending on the package. Please see our plans for details.
Q. Can I host friends?
A. Yes, you may host your friends and family.
Q. How long does it take to setup my account?
A. Your account will be up and running within one business day of received payment.
Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell access?
A. No, due to security concerns we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager and have the ability to setup cron jobs.
Q. Can I password-protect directories?
A. Yes you can password protect directories within cPanel.
DNS:
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name servers to?
A. Please read your welcome e-mail; if you have lost your welcome email, please email us requesting your dns. Most likely you should set them to ns1.digibee.net and ns2.digibee.net
Control Panel - cPanel:
Q. Do you have a manual for our control panel?
A. Go to http://www.cPanel.net/docs/cp
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cPanel
Q. How do I make subdomains?
A. To make a subdomain, login to your control panel and click "domain management"; once on the domain management page, you will see a place to manage and add subdomains.
FTP
Q. Where can I download a free FTP client?
A. We recommend downloading WS FTP from www.snapfiles.com
Q. It's not letting me upload my files; what's wrong?
A. Make sure you are uploading to the correct web directory which is the public_html folder. Also if you have a firewall set up on your computer, be sure to configure it to allow your ftp program through.
Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.
Paths
Q. What is the path to my files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/local/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email accounts.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use. After doing so, copy the entire url from your address bar. You will now login to your cPanel and create a subdomain to go to the address you just copied.
CGI/Perl/PHP/Python/MySQL
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. Please check with us for current version.
Q. What version of perl are you using?
A. Please check with us for current version.
Q. What version of MySQL are you using?
A. Please check with us for current version.
Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version.
Billing
Q. How do I make a payment?
A. Your payment will either be automatically be deducted or you will receive an invoice in an email.
Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all its content."
SSL
Q. How do I purchase a private SSL from you and what type is it?
A. You can select from RapidSSL and Geotrust. Have a look at the hosting plan comparison chart for pricing and email us when ready.
Q. I'm going to purchase my own SSL; what do I need to know?
A. At the moment our servers are Apache + Mod SSL but please check with us again before you make the purchase. You will also need a unique IP number at $3 a month. If you require assistance from us to install your SSL there will be a $30.00 installation fee.
Q. How do I transfer a SSL?
A. Companies that sell SSLs have different transfer procedures. You will need to ask the supplier you purchased it from.
Subdomains
Q. What is a subdomain?
A. www.digibee.net is a domain name. A subdomain is anything that replaces the www in a domain name. For example design.digibee.net is a subdomain. www.digibee.net is not a subdomain.
Read this carefully before setting up a subdomain.
Q. How do I set up subdomains?
A. To create a subdomain cPanel asks for the name you wish to use. Make sure the subdomain name you give it doesn't have a folder already named that name. If it does the subdomain will not work. Example: I want to create the subdomain testme.digibee.net so my subdomain name is going to be testme. If I already have a folder in my FTP named testme I need to delete it or rename it to something different before I create the subdomain with the testme name from cPanel.
add-on Domains
Q. What is an add-on domain?
A. An add-on domain is a fully functional domain that will work out of a folder in your main sites FTP.
Read this carefully before setting up an add-on domain.
Q. How do I set up add-on domains?
A. You cannot create an add-on domain if your dns hasn't propagated to the server already. So after you change the dns of the domain you are trying to add, you will need to wait 24-48 hours before attempting to create your add-on domain.
There are three fields cPanel asks for when creating an add-on domain:
• New Domain Name: Type in the newdomain.com here, but do not put www in the name.
• Username/directory/subdomain name: This will be the folder cPanel creates in your main account's FTP directory. Make sure that the name you give it isn't already a name of a folder. For example, if you would like to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the add-on domain to be chris you will mess things up.
• Password: fill in any password you want here.
Q. Help! I added an add-on domain; why did it say "subdomain added"?
A. cPanel creates it as a subdomain by creating the folder within your main site's FTP. Please ignore this fact, the domain is a fully functional add-on.
