Frequently Asked Questions
Q. What forms of payment do you accept?
A. We accept cheques, money orders, PayPal and all major credit cards through PayPal, registered cheques, and if in person, cash.
Q. Can I pay monthly?
A. To save time, money and paperwork, we offer quarterly, biannual and annual billing cycles, you can pay every three months, every six months or once a year depending on the package. Please see our Plans for details.
Q. Is tax included in the price of my monthly or yearly plan?
A. We fall under the small provider category and do not have to collect GST yet, but when we grow some and start collecting it, you will notice.
Q. How do I make a payment?
A. You will receive an email invoice. Send us a cheque or pay by PayPal using your credit card or your PayPal account. Make the cheques payable to DIGIBEE.NET. If you would like to look at and or print out your PAID and UNPAID invoices, you may login to your billing account at https://www.digibee.net/modernbill
Q. How long does it take to setup my account?
A. Your account should be up and running within two business days of received payment.
Q. How long does it take to register a domain?
A. We can only initiate the domain registration process after receiving your payment. After that, it may take anywhere from immediately to several days, depending on a number of factors including the TLD chosen, information you provide for domain registration purposes and such. We can not guarantee that your domain will be available when we initiate the process. Moreover, we cannot guarantee that your registration will succeed. Finally, there are no refunds for typos and mistakes. To save money, speed things up and increase chances of successful registration, doublecheck all information you provide for typos and consider paying immediately with credit card through PayPal using the link sent to you by our system.
Q. Can I get a refund for domain registration if I make a mistake or a typo?
A. We are an eNom reseller and are unable to offer refunds for mistakes or typos. Be sure to doublecheck everything before you hit the button, and read any confirmation screens very carefully. All domain name registration sales are final.
Q. Are there any hidden costs, or setup fees?
A. No. However, if you are purchasing an SSL certificate, you will need to purchase a unique IP number for SSL support. Furthermore, if you purchase your own SSL certificate elsewhere and would like us to install it, there is a $35 fee.
Q. How do I close my account?
A. If you wish to close your account simply email us your username, password, and that you wish to cancel. You must also include "I give you permission to delete my website and all its content." We may need to send you a confirmation email to verify. In some circumstances, we may want to confirm your wishes by phone, mail or in person.
DNS:
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name servers to?
A. Most likely you should set them to ns1.digibee.net and ns2.digibee.net
SSL
Q. How do I purchase a private SSL from you and what type is it?
A. You can select from RapidSSL and Geotrust. Have a look at the hosting plan comparison chart for pricing and email us when ready.
Q. I'm going to purchase my own SSL; what do I need to know?
A. At the moment our servers are Apache + Mod SSL but please check with us again before you make the purchase. You will also need a unique IP number at $3 a month. If you require assistance from us to install your SSL there will be a $35.00 installation fee.
Q. How do I transfer an SSL?
A. Companies that sell SSLs have different transfer procedures. You will need to ask the supplier you purchased it from.
Content / AUP
Q. Do you allow adult sites?
A. No. We are a small home-based operation. Our children look at our monitors as we work. We do not allow adult sites. You may want to have a closer look at our TOS.
Q. Do you allow...?
A. Have a look at our hosting Term of Service, especially #2 or Content, which briefly describes our Acceptable Use Policy.
Self-serve Hosting Questions
Answers may be specific to self-serve hosting accounts
Q. I have a Light Hosting Package. Can I host friends?
A. Yes, you may host your friends and family.
Q. Are your servers Unix or Windows?
A. Our standard hosting accounts are Linux based. Check with support for current versions or with sales if you are interested in a Windows based account.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. Have a look at a cPanel screenshot. You can login to your cPanel at yourdomain.com/cpanel Login with your username and password.
Q. Can I password-protect directories?
A. Yes you can password protect directories within cPanel.
Control Panel - cPanel:
Q. Do you have a manual for our control panel?
A. Go to http://www.cPanel.net/docs/cp
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cPanel
Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version.
E-mail / Webmail ( Self-serve Hosting Accounts )
Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email accounts.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. www.yourdomain.com/webmail
Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use. After doing so, copy the entire url from your address bar. You will now login to your cPanel and create a subdomain to go to the address you just copied.
Subdomains
Q. What is a subdomain?
A. www.digibee.net is a domain name. A subdomain is anything that replaces the www in a domain name. For example design.digibee.net is a subdomain. www.digibee.net is not a subdomain.
Q. How do I set up subdomains?
A. Read this carefully: To create a subdomain cPanel asks for the name you wish to use. Make sure the subdomain name you give it doesn't have a folder already named that name. If it does the subdomain will not work. Example: I want to create the subdomain testme.digibee.net so my subdomain name is going to be testme. If I already have a folder in my FTP named testme I need to delete it or rename it to something different before I create the subdomain with the testme name from cPanel.
FTP
Q. Where can I download a free FTP client?
A. We recommend downloading WS FTP from www.snapfiles.com
Q. It's not letting me upload my files; what's wrong?
A. Make sure you are uploading to the correct web directory which is the public_html folder. Also if you have a firewall set up on your computer, be sure to configure it to allow your ftp program through.
Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.
Paths
Q. What is the path to my files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/per
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/local/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Shell Access
Q. Do you offer telnet or shell access?
A. No, due to security concerns, we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager and have the ability to setup cron jobs.
CGI/Perl/PHP/Python/MySQL
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. You should be able to choose version 4 or 5 in your cPanel.